Our Perth team has an exciting opportunity available for an organised, efficient and dedicated Service Planner Team Leader. The successful candidate will be working in a supportive company culture and will be reporting to the Business Manager.
In this role you will be responsible for:
* Supervising a team of 3-4 Service Controllers/Support Coordinators
* Organising and scheduling regular servicing for our clients
* Manage the planning and allocation of service runs and scheduling to achieve a minimum of 98.5% State of Service
* Handling all paperwork and administration related to servicing activities
* To oversee the scheduling of adhoc job work, Initial Installations, Complaint Call Backs etc to ensure continued planning schedules are maintained
* Ensuring coordination of the Service Technician's routes is achieved effectively and productively
* Daily communication with the Service Technicians to provide information, changes, queries, stock or equipment issues etc
* Ensure end of month duties are completed
The ideal candidate will possess:
* Previous experience in a Supervisory or Management role
* Exceptional written & verbal communication skills
* Exceptional organisation and time management skills
* Attention to detail and problem solving
* Intermediate Microsoft Office skills
* Ability to multi-task in a fast paced environment
* Versatility to build rapport with stakeholders at all levels
* Relevant experience within a call centre
About us
At Rentokil Initial, we are proud to be the global expert in pest, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.
From washrooms, to aged care homes, to office plantscaping and classrooms – we are there, ready, bursting with passion and pride to make a positive difference for our customers and communities.
We operate three brands: Rentokil Pest Control, Initial Hygiene and Ambius Indoor Plants. Our parent company, Rentokil Initial plc, employs more than 56,000 people across more than 80 countries, supporting over 5 million customers.
If you are looking for an exciting role with the opportunity to advance your career with a global & reputable company, then this is the role for you! APPLY NOW!
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