Our Op Shop is so much more than selling items. More importantly it's about providing an inclusive, welcoming space for staff, volunteers, and customers while transforming our donations into hope, connection and community support.
The Role
We're looking for a passionate, hands-on Op Shop Manager to lead our team and oversee day-to-day operations. This role is perfect for someone who loves people, thrives in a retail environment, and is motivated by social impact.
Some of the duties include:
* Manage daily shop operations, including opening/closing, merchandising, and cash handling
* Lead, support, and roster a team of staff and volunteers
* Assist with recruitment, on-boarding, orientation and training of new members
* Maintain high standards of customer service and store presentation
* Coordinate stock intake, sorting, pricing, and display
* Implement initiatives to increase customers and drive sales
* Maintain the online shop and social media
* Coordinate The Ashy Op Shop Volunteers Program
About you
* Proven people management skills and experience, and can inspire your team
* A creative eye for merchandising and product presentation
* High level interpersonal skills with the ability to build and maintain positive relationships
* Ability to work autonomously and make sound decisions
* Passion for sustainability, second-hand goods, and community service
* Knowledge of programs such as Microsoft Office Suite and ecommerce platforms
* Experience managing and coordinating volunteers (highly desirable)
* Desire to make a real difference and work within the values of BASScare
* Certificate in Retail Operations / Diploma of Business (highly desirable)
* Current Satisfactory Police Check or NDIS Workers Screening Check (or willing to obtain one)
Hours of work and location
* Permanent Full Time
* Mondays to Fridays, 9:00am – 5:06pm
* Location: Ashburton
Salary and Benefits
* $70K - $75K + super + salary packaging (depending on qualifications and experience)
* Generous salary packaging (up to $15,900 + $2,650 meals/entertainment)
* Ongoing training and career development
* Supportive and collaborative team environment
* Employee Assistance Program (EAP)
* Free onsite parking and access to public transport
* Regular staff recognition and social events
Why Work With BASScare?
For nearly 70 years, BASScare has proudly supported older adults across Boroondara. We deliver a unique mix of aged care, dementia services, social support, and home-based care — all focused on promoting independence, inclusion, and dignity.
When you join BASScare, you join an organisation that truly values its people and the communities it serves.
How to apply
Attach your resume and your covering letter stating why you are a perfect fit for this position.
BASScare would like to thank you for taking the time to submit your application.