Job No: GISC322 Location: Glen Innes
* Permanent Full-Time (70 hours per fortnight)
* Monthly Rostered Day Off (RDO)
* Salary from $78,600 p.a. (including super)
Higher salary negotiable based on experience and qualifications
Glen Innes Severn Council is seeking a detail‑focused and customer‑centred Rates Officer to support the accurate administration of Council’s property, rating and water billing functions. This role is ideal for someone who enjoys structured work, financial accuracy, legislative compliance and helping the community understand Council’s rating processes.
About Working With Us Joining Council means being part of a team that delivers essential services for a community that values transparency, fairness and strong financial governance. You’ll enjoy:
* Salary packaging options (including novated leasing and remote area housing benefits)
* Monthly RDO
* Long service leave after 5 years
* Corporate wellbeing programs and employee vaccinations
* PPE supplied
* Ongoing training and development opportunities
About Our Region Glen Innes Severn Council covers 5,487 km² in the beautiful New England region of NSW, including the town of Glen Innes and the villages of Deepwater, Emmaville, Glencoe, Wellingrove and Red Range. The region offers a friendly rural lifestyle, short commutes, affordable housing, access to beaches and major regional centres, and excellent recreational and sporting facilities.
The Role The Rates Officer is responsible for maintaining accurate property, general rates and water rates records across Council’s systems. Working closely with the Financial Accountant, the role supports day‑to‑day rating functions, contributes to continuous improvement, and provides high‑quality customer service to strengthen community confidence in Council’s rating practices.
Key Responsibilities
* Maintain accurate property, rating and water billing records, including valuations, ratepayer details and annual/supplementary notices.
* Process water usage files and issue instalment notices, ensuring timely and accurate billing.
* Provide customer service support, resolving rating and water enquiries in line with service level expectations.
* Administer pensioner concessions, interest charges, hardship applications and debt recovery processes, including liaison with debt collection agencies.
* Reconcile rating control accounts, support legislative reporting, and assist with budget preparation and rate modelling.
* Contribute to rating policy development, system improvements and continuous improvement initiatives.
About You Essential
* Strong organisational skills with the ability to manage competing priorities and work independently
* Experience in administrative or financial processing, including account management, debt recovery or payment arrangements
* Well‑developed written and verbal communication skills
* Ability to manage confidential and sensitive information in line with privacy legislation
* Competent digital skills, including Microsoft 365 and the ability to learn new systems
Desirable
* Certificate III in Local Government (Governance and Administration) or equivalent
* Experience with Local Government or ERP accounting systems and/or GIS platforms (e.g., Intramaps)
* Knowledge of Local Government rating legislation, rating systems and debt recovery processes
* Class C Driver Licence
Interested In Applying?
* Carefully download and read the Guide to Applying for Employment, together with the position description to familiarise yourself with the role and application process
* Please upload documents in PDF or word format only
* Please note that as part of Glen Innes Severn Council's recruitment process, prior to an offer of employment being made, recommended candidates will be required to undertake pre-employment checks. This may include: reference checks; national criminal police check; functional/medical assessment; qualification verification; Working with Children Check and NDIS verification.
* Our recruitment notification process is primarily via system generated emails. Please ensure your email is correct before submitting an application to avoid missing crucial updates and outcomes. Email communication notifications are used for but not limited to: application received, interview booking tools, confirmation of interview, request for references/more information, delay notifications, testing/assessments (aptitude/psychometric/industry specific) and application outcomes (unsuccessful before or after interview)
* Please regularly check your 'junk mail' or ensure our email address and Pulse email is set to 'trustworthy'
Need More Information or Assistance? Applications close
5:00pm on Monday 11 May 2026
Position related enquiries
Mark Crompton Interim Chief Financial Officer Phone: 0412 003 172 Email:
Application process enquiries
Helen Stapleton Human Resources Officer Phone – 02 6730 2303 Email –
Council is an EEO employer. Women, Aboriginal people and Torres Strait Islanders, people with a disability, and members of racial, ethnic, and ethno-religious minority groups are encouraged to apply.
Bernard Smith - General Manager Promoting a safe and healthy workplace