The Clinical Technology Manager overseas a group of Calibration Technicians responsible for equipment calibrations and maintenance.
Permanent, full-time role position.
Flexible remote work within Australia. Preferably, in proximity to our Head Office in Macquarie Park, NSW.
Want to improve the lives of Australians, no matter who they are?
Join us and build a career and future you'll be proud of.
It matters more at Hearing Australia
Hearing Australia is a trusted leader in our field. Working across the country, we exist to support and empower people through hearing health when and where they need it.
Your opportunity
As the Clinical Technology Manager,you'll be reporting to the Product and Clinical Contracts Manager. You will ensure effective management, calibration and maintenance of clinical technology and equipment, including being responsible for managing policies, procedures, technical standards and compliance to meet National Standards and contractual obligations. This role manages clinical equipment lifecycle and purchasing, and works closely with Hearing Australia's IT Department to ensure clinical and IT equipment interact correctly addressing any configuration issues.
Manage Clinical Technology & Equipment
Oversee lifecycle management, calibration, maintenance, and repair of clinical equipment, including Stage C Calibration Laboratory operations. Ensure compliance with standards and support Telehealth technology.
Lead People & Teams
Provide leadership, mentoring, and coaching to Calibration Technicians. Foster a high-performing team culture and manage employee issues.
Oversee Hearing Australia's Hearing Aid Repair Program
Ensure hearing aid repairs are well managed across the business by tracking repair statics, monitoring repair costs and ensuring Customer Service Specialists receive effective training to complete minor repairs and hearing aid maintenance.
Collaborate with IT
Ensure seamless integration of clinical and IT systems, resolve technical issues, and support equipment/software upgrades and deployments.
Ensure Compliance & Standards
Maintain calibration accreditation including Stage C calibration laboratory, update policies and protocols, and monitor compliance with National Standards and regulatory and contractual requirements. This includes ensuring all locations have a current Ambient Noise Certificate.
Risk Management
Implement and monitor risk management strategies related to clinical technology. Develop contingency plans for technology failures to minimise service disruption.
Provide Technical Expertise & Training
Deliver expert advice, training, and support to staff on clinical technology, equipment use, and maintenance. Participate in tenders as technology expert.
Manage Clinical Equipment Purchasing
Oversee equipment purchasing within budget, evaluate new technologies, and maintain strong relationships with manufacturers and suppliers. Including being involved in tenders.
What You'll Bring
We believe the successful candidate will have a strong track record of improving risk and compliance outcomes across an organisation. You'll bring:
High level of knowledge of electronics, acoustics and information technology that can be applied to hearing aids, clinical equipment, and associated device technology (including software)
Familiarity with resolving operating system, driver conflicts and software/ hardware interface issues
Experience with working with external stakeholders and ability to build a positive and influential presence
Relevant Associate Diploma for an Australian TAFE institution or other appropriate qualification, such as Associate Diploma in Electronics Engineering, or more than 5 years relevant industry experience
Current driver's license
What matters most? It's simple – your drive to help anyone and everyone who needs us. And you'll see your role as a real responsibility and an incredible opportunity to make an impact on lives across the country.
Why Hearing Australia?
There's so much to love about a role with us. But our people say there's three things that set us and their careers apart. They're about:
How we do what we do: Our vision is to deliver the best hearing solutions for anyone, anytime, anywhere. At Hearing Australia, you'll know you're making a contribution that really means something.
Who we work with: Here, you'll support and empower clients of all backgrounds. That's what drives our teams and what makes them so special.
Where we're going next: As our industry evolves, we're committed to learning and improving what we do and how we do it and building an organisation where everyone can thrive.
What does that mean for you?
As the Clinical Technology Manager, you'll know that every day, your work is helping children and adults who need us. Just ask Sandeep, one of our IT professionals about why they choose to work with us:
"The work we do in helping people hear sound again and for the very first time is quite inspirational. Everything we do here is purpose-driven."
You'll also enjoy a range of benefits, including:
Attractive employee benefits (salary sacrifice superannuation, HCF private health cover discount, well-being programs, salary packaging, discounts across an exciting range of retailers)
Paid parental leave
Employee recognition awards program
Attractive salary package includes a generous 15.4% superannuation
Flexible work arrangement opportunities to support work, personal and family commitments
Let's create the gold standard of hearing care
We will require the successful candidate to be willing to have a Police Check conducted (we pay), a current driver's licence and must have rights to work in Australia.
Hearing Australia is an Equal Opportunity Employer and embraces diversity, equity and inclusion. We are passionate about building a diverse and inclusive culture from within.
We encourage Aboriginal and Torres Strait Islander peoples and applicants from different cultures who are bilingual to apply.
We are committed to facilitating a barrier-free recruitment process and work environment. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience.