Job Description
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The Locals services aim to provide a continuum of care and support, including clinical interventions, wellbeing supports, and therapeutic support through an integrated mental health and alcohol and other drug framework approach. This role is essential to support the delivery of front-line care provided by a multi-disciplinary team.
Key Responsibilities
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1. Reception duties including answering phones, booking and confirming appointments, dictaphone transcribing of medical reports and preparation of new client files.
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2. Provide exceptional customer service to meet and greet people, families, friends and visitors.
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3. Provide information to people and their families and friends presenting to Locals, ensuring that all enquiries are dealt with in a confidential and sensitive manner.
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4. Oversee and maintain a range of administrative functions at the Local including IT services and support, stationery and practice supplies, equipment management and maintenance, facilities management, accounting and payroll systems, and medical history requests.
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5. Assist the Service Manager and provide administrative assistance including managing office systems, correspondence, accounts and billing, and database maintenance.
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6. Oversee all Medicare billing, batching and electronic claims, and ensure compliance with Medicare and other statutory requirements.
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Benefits
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We offer a range of benefits to support your wellbeing and career development.
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7. Salary packaging up to $15,900.
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8. Option to access Meal and Entertainment allowance up to $2,650 p.a.
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9. Fitness Passport - Access to our corporate health and fitness program.
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10. Learning, development and career opportunities.
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Requirements
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To be successful in this role, you will need:
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11. Tertiary qualifications (minimum Certificate IV) in Business Administration and/or other related field and/or equivalent administration experience in a related industry.
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12. Broad experience in administrative support, data entry and customer service in Not For Profit, Social Services, Community Services, Healthcare or Disability services settings.
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13. Strong organisational skills and ability to work under pressure to meet tight deadlines incorporating effective planning, time management, resourcing, facilitation and achieving quality outcomes therefore attention to detail is essential.
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14. Highly effective communication and interpersonal skills, ability to positively contribute to the team and organisation culture.
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15. Microsoft Office Suite is essential including Excel data manipulation. Experience with Csv file handling, XML file manipulation, data cleansing, Web Portal navigation and use is desirable.
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16. A lived/living experience of mental health challenges and/or alcohol and other drug challenges and recovery, or experience caring for a person with mental health or alcohol and other drugs challenges is highly desirable.
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What We Offer
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As a valued member of our team, you will have access to a range of benefits and opportunities to develop your career.
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17. Competitive salary and benefits package.
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18. Opportunities for professional development and career advancement.
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19. Supportive and inclusive work environment.
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20. Access to a range of employee wellbeing programs.
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