Service Advisor - Mackay
Join our Mackay team as a Service Advisor, coordinating and scheduling repairs for our mining, industrial, and automotive customers. We're seeking someone with a mechanical background and heavy vehicle knowledge—perfect for a skilled professional looking to step off the tools while staying in the industry.
In this role, you will make an impact in the following ways:
• Be the first contact for customers, ensuring quality service and business growth within the Mackay Branch
• Deal with technical queries from customers and develop positive relationships
• Schedule jobs, book vehicles for services and check parts, manage invoices and accounts.
• Consistently liaise with the customer to keep them updated with progress
• Coordinate with stakeholders, technicians, and parts teams for a seamless service process
• Follow procedures and document work accurately in the service management system
RESPONSIBILITIES
To be successful in this role you will need the following:
• Mechanical trades qualified or automotive technician (Light Vehicle, Heavy Vehicle, Engine Recon, Mobile Plant)
• Demonstrated mechanical technical experience in a similar industry or OEM
• Strong communication skills, both written and verbal, with the ability to thrive in a fast-paced environment. Proficient in IT systems, ensuring effective multitasking and efficiency
• Understanding of accounts payable and receivable, with familiarity in financial processes, accounts management, and purchase orders highly desirable
QUALIFICATIONS
To be successful in this role you will need the following:
- Mechanical trades qualified or automotive technician (Light Vehicle, Heavy Vehicle, Engine Recon, Mobile Plant)
- Demonstrated mechanical technical experience in a similar industry or OEM
- Strong communication skills, both written and verbal, with the ability to thrive in a fast-paced environment. Proficient in IT systems, ensuring effective multitasking and efficiency
- Understanding of accounts payable and receivable, with familiarity in financial processes, accounts management, and purchase orders highly desirable
NOTE:
Standard Shift: Mon-Fri 07:30 – 15:30