Overview
Service Management Lead role at Tabcorp. 6-month daily rate contract with a possible extension. Tabcorp is Australia’s leading gambling entertainment company with a diverse team delivering iconic brands such as TAB, Sky Racing and MAX.
Join to apply for the Service Management Lead role. The role is part of a highly outsourced Tier 1 vendor environment, focusing on the execution and continuous improvement of IT service management processes aligned with business objectives and customer expectations.
Responsibilities
- Lead the development and implementation of ITIL-based service management processes.
- Drive continuous improvement initiatives across incident, problem, change, and service request management.
- Monitor service performance and ensure adherence to SLAs and KPIs.
- Sustain a 24x7 operation for Major Incident Management to drive resolution and support of major incidents.
- Collaborate with internal and external stakeholders to resolve service issues and enhance service delivery.
- Manage service reporting and provide insights to senior leadership.
- Ensure compliance with regulatory and audit requirements.
- Champion a customer-centric culture within the service management team.
- Oversee IT Asset Management (ITAM) processes including asset lifecycle, inventory accuracy, and compliance.
- Manage the Service Desk operations ensuring timely resolution of incidents and service requests.
- Implement best practices for ITAM and Service Desk aligned with industry standards.
- Coordinate with procurement and finance teams for asset acquisition and disposal.
- Relevant third-party vendor management and technology licensing.
What You’ll Bring
- Extensive experience in IT service management within large and complex environments.
- Robust knowledge of ITIL framework and service management tools.
- Proven leadership and stakeholder management skills.
- Excellent analytical and problem-solving abilities.
- ITIL certification and other relevant qualifications preferred.
About Us
Tabcorp is Australia’s leading gambling entertainment company. Our 3000+ team is diverse and drives the iconic brands TAB, Sky Racing and MAX. As an ASX-listed company, we’re proud to shape our industry for the better.
Apply
Now is the time to join Tabcorp. We value flexibility while emphasizing that being together onsite supports our success. Tabcorp is a ‘Circle Back Initiative’ employer – we commit to respond to every applicant. We are committed to creating an inclusive workplace where everyone feels valued and has a sense of belonging. If you require accommodations or adjustments to ensure full participation in our recruitment process, please reach out via
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📌 Service Management Lead
🏢 Tabcorp
📍 Australia