Immerse Yourself in Exceptional Guest Interactions
About The Role
* Respond to incoming telephone calls and emails, relay necessary messages to relevant parties, and maintain accurate records.
* Responsible for all room reservations, confirmations, checking in, and allocation of hotel rooms and guests.
* Handle guest inquiries and complaints professionally, escalating to the General Manager when required.
Apart from core duties, enjoy ongoing opportunities within a busy property, supportive team environment, and career growth prospects.
Key Responsibilities:
* Provide top-notch customer service to ensure seamless guest experiences.
* Offer administrative support to the Hotel Management team.
* Maintain accurate records and provide updates as needed.
Requirements:
* Strong communication and interpersonal skills.
* Ability to work in a fast-paced environment.
* Proficiency in handling confidential information.
Benefits:
* Ongoing opportunities for growth and development.
* Supportive team environment.
* Chance to work in a busy property with diverse responsibilities.