My Guardian is a leading Aged and Disability Care provider dedicated to delivering compassionate, high-quality home care services. We are passionate about empowering our clients to live independently with dignity and respect. As we continue to expand nationally, we are seeking an exceptional leader to step into the role of General Manager – Client Engagement, a critical executive position responsible for driving client growth, experience, and operational excellence across multiple states.
Opportunity
This is not a traditional operational role. You will take ownership of the entire client journey, from referral and intake through to onboarding and ongoing engagement, ensuring a seamless, high-quality experience at scale. As part of the Executive Leadership Team, you will lead and grow national teams, strengthen referral networks, and ensure full compliance across aged care and NDIS frameworks, all while building a best-in-class client engagement function.
Key Responsibilities
* Lead the national Client Engagement function across multiple states
* Drive client acquisition, conversion, and retention strategies
* Oversee intake, onboarding, and support coordination teams
* Build and maintain strong referral partnerships (hospitals, LACs, coordinators, community networks)
* Ensure all operations align with Aged Care and NDIS regulatory frameworks
* Deliver executive-level reporting, KPIs, and performance insights
* Contribute to strategic growth, partnerships, and expansion initiatives
* Build a high-performance, accountable leadership culture
What We're Looking For
* Proven experience in a senior leadership or executive role within aged care, disability, or community services
* Demonstrated success managing multi-site or multi-state teams
* Deep understanding of client intake, onboarding, and service delivery models
* Strong working knowledge of NDIS and Aged Care compliance frameworks
* A commercially minded leader with the ability to drive growth and scale operations
* Exceptional stakeholder engagement and leadership capability
Why Join My Guardian
* Join a high-growth organisation with national expansion plans
* Be part of a hands-on Executive Leadership Team
* Lead and shape a critical function at scale
* Work from our Sydney Olympic Park head office (on-site, 5 days)
* Access to on-site gym membership, parking, and team events
* A genuine opportunity to build, influence, and leave a legacy
28 April 2026 | Sydney Olympic Park, New South Wales, Australia | Full Time | Healthcare & Medical | Management
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