Courtyard by Marriott Brisbane South bank is looking for a Guest Service Agent to provide professional, friendly and courteous service to all guests and to respond to their requests, complaints and/or enquiries in an attentive and timely manner.
To be an ambassador for the Hotel in all aspects of public relations and sales.
Key Responsibilities
* Completing check-in, check-out and cash / payment procedures.
* Maintaining accurate information and records including the correct guest details and linking guest profiles.
* Assisting guests with special requests, general information, transportation, event tickets, restaurant, airline reservations and any other reasonable requests as they arise.
* Answer, cheerfully and promptly, all incoming telephone calls and in-house guest requests to ensure their accurate distribution to all hotel guests, visitors and team members.
* Resolving guest complaints in a timely and professional manner, referring them to a supervisor if necessary.
* Maintaining an up-to-date guest history and ensure the latest information is retained in the record.
* Processing guest mail, messages and deliveries in an accurate and timely fashion.
* You have experienced the advantage of effective hotels operational systems and possess knowledge of Opera.
About you:
* Great personality and ability to exceed guest expectations
* Strong attention to detail
* Outstanding relationship building skills
* Problem solving skills, innovative thinking and can-do attitude
* Ability to multi-task and work closely with other hotel departments
Added Extras:
* Discounted accommodation at Marriott International worldwide
* Training and development opportunities
* Complimentary car parking
Please send through a cover letter outlining your availability, experience and past experience.
Job Types: Full-time, Part-time, Casual
Pay: $28.46 – $38.00 per hour
Benefits:
* Employee discount
* Employee mentoring program
* Professional development assistance
Ability to commute/relocate:
* Brisbane QLD: Reliably commute or planning to relocate before starting work (Required)
Experience:
* hotel reception: 1 year (Preferred)
Work Authorisation:
* Australia (Preferred)
Work Location: In person