Solargain is a dynamic and professional organisation specialising in the suplly and installation of solar PV, energy storage systems and solar hot water systems. We are a leading national company helping Australians to clean and renewable life.
Job Description
Are you tech-savvy with a knack for problem-solving and a technical aptitude? We are looking for a Monitoring Officer to oversee all monitoring-related issues across PV, EV chargers, and home-energy hardware. This role is perfect for someone who is tech-savvy, proactive, and keen to grow in a supportive environment.
Based at our Rockingham Operations,the role demands agreat amount of flexibility and the ability to juggle multiple tasks simultaneously, and a proactive approach to help and support customers. You'll be a real team player who thrives being in an open team environment.
You'll be the main point of contact for monitoring and connectivity issues – anything related to internet, communication protocols, and device status across our solar and energy systems.
* Technical Troubleshooting: Resolve monitoring concerns by assessing and implementing software update, minimising the need for technicians to visit site.
* Data Analysis: Analyse portal data to identify faults or production issues and prepare detailed reports for customers.
* Access Management: Provide and manage access to portals for customers and authorised third parties.
* Energy Provider and Connectivity Support: Identify and address grid voltage reduction issues by liaising with energy providers and Support customers during network provider changes and address faulty connectivity accessories.
* Training and Documentation: assist in creation of process documentation, workflows and How-to guides for customers. Undertake manufacturer specific training.
Desired Skills and Experience
Skills & Experience
* Prior experience in a similar role is preferred but not essential.
* Solid IT understanding – networks, connectivity, cloud platforms, apps, modems/routers.
* A fast learner with strong problem-solving skills.
* Tech-savvy, curious, and able to navigate multiple systems confidently.
* Excellent communication skills and a customer-first mindset.
* Team-player attitude (culture fit is important!)
Requirements
* Drivers Licence,
* Successful applicants will hold a current police clearance or be able to provide one within one month of commencing employment, &
* The position is open to Australian citizens &/or persons that have a legal, valid right to work in Australia.
Culture
iStore is 100% Australian owned family business. We are committed to providing a safe, meaningful, and inclusive culture where our people feel like family. We encourage you to develop your career in an exciting industry with a market leading renewable energy provider. We strive to be the brand of choice for sustainable energy solutions.
iStore is an equal opportunity employer supporting diversity in the workforce.
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