Seeking entry level and experienced customer service professional ready to kick start their finance career!
**Your new company**
Work for a renowned financial organisation that services the fourth largest pension pool in the world and a leader in their field known for innovation and a high level of service delivery.
If you're a people person, have an interest in Financial Services and you enjoy a challenge, this could be the position for you! For career hungry people, you can expect career advancement and a variety of directions you can go in, there is no cap on where you can go here and you'll be working in a hugely supportive environment.
**Your new role**
- Providing efficient and effective query resolutions by anticipating member needs
- Taking ownership for first call resolution and complex queries
- Interpret complex matters and translate information to members
- Achievement of all Key Performance Indicators (KPI's)
- Demonstrating willingness to increase your Superannuation knowledge
**What you'll need to succeed**
- Able to work on a rotating roster of 8am - 8pm Monday to Friday
- Be a natural communicator over the phone while looking for the right information
- Able to work in a highly structured environment with KPI's and targets
- Must be able to commit a minimum of 6 months with potential to go perm
- Ideally have contact centre experience but not essential
- The ability to proactively identify and understand risk, and be able to openly discuss and act on current and future risks
**What you'll get in return**
- A friendly, supportive and collaborative team environment with great energy
- An initial 2-week training class involving live call simulators
- Annual salary review Employee share registry offerings
- Potential progression within the company.
- Flexible work opportunities with a focus on a blended working lifestyle
**What you need to do now**
PLEASE NOTE: ONLY CANDIDATES WHO HAVE SUCCESSFULLY COMPLETED THE ASSESSMENT WILL BE CONTACTED.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
**LHS 297508** #2683845