Automotive Service Advisor
We are seeking a highly skilled and experienced Automotive Service Advisor to join our team.
About the Role:
* This is an excellent opportunity for someone who is passionate about delivering exceptional customer service and has a strong understanding of vehicle maintenance and repair.
* You will be responsible for managing service bookings, responding to customer enquiries, and providing accurate costing for repair orders.
* Your ability to stay calm under pressure and handle difficult customers with empathy will make you stand out as a top candidate.
Responsibilities:
* Welcome customers and provide a positive first impression
* Manage service bookings in person and over the phone
* Respond to customer enquiries promptly and professionally
* Keep customers updated on their vehicle's progress throughout the day
* Accurately cost repair orders and explain completed work
* Identify future service requirements
Requirements:
* Prior experience as an Automotive Service Advisor (desired)
* Strong customer focus and ability to remain calm under pressure
* Excellent communication and interpersonal skills
* High attention to detail and strong organisational skills
* Familiarity with vehicle maintenance and repair procedures
Benefits:
This role offers a competitive salary, opportunities for ongoing training and development, and a dynamic work environment that values teamwork and collaboration.