Job Title: Business Process Analyst
We are seeking a highly skilled and motivated Business Process Analyst to join our Transformation Division.
About the Role
The successful candidate will support the delivery of various projects aimed at continuously improving our business through digital transformation, process automation, process improvement, and change management.
Key Responsibilities:
* Support the development of consistent frameworks, tools, operating models, governance frameworks, and specialist resources.
* Ensure customer-centric decision-making, exceeding expectations, and building trust.
* Promote a digital culture that encourages continuous improvement, automation, and simplification.
* Collaborate with cross-functional teams to identify and document business requirements and processes.
* Embed new disciplines around process mapping and procedure documentation.
* Provide process improvement and reengineering recommendations.
* Conduct gap analysis and propose solutions.
* Develop detailed business analysis artefacts for implementation partners.
* Design user guides and execute training as needed.
* Coordinate User Acceptance Testing (UAT) phases, including test script development and bug resolution.
* Assist with data migration activities in conjunction with business units and external vendors.
* Create diagrams and process maps as required.
* Manage project responsibilities as needed.
Your Background:
* Experience documenting procedures and developing process maps.
* Ability to translate business requirements into meaningful support for partners.
* Strong relationship and stakeholder management skills.
* Capacity to steer and implement change, managing uncertainty to deliver results.
* Good multitasking skills and ability to manage simultaneous actions and tasks within a project.
* Innovative and analytical mindset focused on strategic objectives.
* Excellent communication skills engaging different audiences.
* Demonstrated experience in a similar position preferred.
* Commitment to Bank Australia's purpose, aspiration, values, and brand, as well as the B Corp ethos.
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