Job Opportunity
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Deliver exceptional customer service and sales support in a dynamic IT environment.
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Key Responsibilities:
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1. Manage customer inquiries and administrative sales functions
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2. Respond to communications, assist with quoting, order management, and issue resolution
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3. Liaise with internal teams and external partners for smooth service delivery
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4. Contribute to sales productivity by identifying upsell opportunities and leveraging vendor promotions
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5. Maintain accurate data and prepare customer transaction reports
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6. Build trust-based relationships with customers, vendors, and internal stakeholders
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7. Identify and resolve issues effectively
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8. Work collaboratively in a team-focused approach
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9. Ensure compliance with relevant laws and regulations
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10. Adhere to company policies and procedures
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11. Participate in continuous learning and professional development
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Requirements:
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12. Experience in customer service, sales support, or licensing within the IT industry
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13. Strong communication skills and a proactive mindset
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14. Ability to negotiate and resolve issues effectively
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15. Attention to detail and comfort working with data and systems
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16. Team-focused approach and ability to work in a dynamic environment
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17. Some knowledge of IT licensing programs is highly desirable
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18. Australian Citizenship (required due to client security and contractual obligations)
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19. Ability to obtain and maintain a National Police Certificate
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20. Tertiary qualifications are desirable but not mandatory
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About Us
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We are a leading provider of IT services in Australia. Our company culture is built on five core values: Honesty, Excellence, Agility, Respect, and Teamwork (HEART). We prioritize employee satisfaction and offer a supportive work environment.
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Please note that we will request reference checks and verification of your right to work in Australia as part of the recruitment process. You may also be required to undergo background checks and police checks for security clearance pertaining to specific job requirements.