Medical Administration Team Leader page is loaded## Medical Administration Team Leaderlocations: Southport, Gold Coasttime type: Full timeposted on: Posted 2 Days Agojob requisition id: R0022418At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world.**Senior Patient Services Officer – Medical Administration Team Leader** Southport Clinic | Full-Time | 12-Month Maximum Term Contract (with potential for extension)This is more than a role - it's a chance to lead with empathy, shape patient care, and strengthen a high-performing team. As a key member of the clinic's leadership team, you'll partner with your manager to drive operational excellence in a fast-paced, patient-centred environment. If you're ready to grow and make a meaningful impact, we'd love to hear from you.As our Senior Patient Services Officer, you will be the heartbeat of our front-of-house operations.**You'll contribute to our shared goals through:*** **Team Leadership & Support**: Guide, mentor, and recognise your team's contributions while fostering collaboration and accountability.* **Stakeholder Engagement**: Build strong relationships across internal and external clinical and administrative teams, and promoting staff engagement initiatives.* **Patient Experience Champion**: Ensure service excellence through responsiveness, empathy, and continuous feedback.* **Driving Change**: Lead practice-wide improvement initiatives aligned with GenesisCare's patient-first ethos.* **Billing & Payment Support**: Guide patients through billing conversations with clarity and professionalism, supporting Medicare, DVA, and private health processes.* **Systems & Process Expertise**: Navigate billing and software system functions with confidence, ensuring accuracy and compliance.* **Performance Development**: Coach team members through structured feedback and growth opportunities.**More specifically, you will have:**A passion for patient care, operational excellence and be a natural leader.You bring:* Proven experience managing and motivating teams* Strong background in medical administration and reception* Exceptional communication and interpersonal skills* Confidence in clinical systems and Microsoft Office for reporting and analysis* Understanding of Medicare, DVA, and private health billing processes* A collaborative, solutions-focused mindset with a drive for continuous improvement* Alignment with GenesisCare's values of empathy, innovation, and excellence**Benefits of joining our team:*** Ongoing learning and development, with the chance to shape your growth* A close-knit and supportive culture that empowers you to reach your full potential* Access to continuous professional development to keep pace with evolving clinical practices* The reward of working in a purpose-led organisation, delivering positive outcomes to patients every day* The opportunity to contribute to cutting-edge cancer care at one of the world's leading healthcare innovators* A fast-paced, agile workplace, embracing change and encouraging excellence* Comprehensive support for you and your loved ones, including confidential external coaching and counselling across wellbeing, nutrition, finance, and legal matters* Range of benefits available: Qantas membership discount, gym membership discount, Bupa discount.* Free, onsite parking, tea, and coffee**About GenesisCare** By joining GenesisCare, you will be joining a highly progressive and passionate team of healthcare professionals and support staff, united by a common purpose: to design care experiences that deliver the best possible life outcomes. The ambition for better cancer care that began our story, has grown into a passionate team of ~2,000 employees across 50 locations nationally. Join us to design better care and enjoy a career with purpose.GenesisCare is an Equal Opportunity Employer.[](blob:https://genesiscare.wd1.myworkdayjobs.com/15d31742-a3ff-4044-a55f-08d5219a32cf)0:00 / 1:37
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