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This range is provided by Dexian. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
$23.00/hr - $25.00/hr
Work Location: Charlotte, Hybrid- Monday and Friday (Remote) Tuesday-Thursday in office (non-negotiable) Schedule can be 8-5pm, 8:30-5:30pm or 9-6pm according to monthly rotation
Duration: 6 month contract to potential hire
Pay Rate: $23-25
FTE Salary Range: $54,000
Job Summary
The Payroll Research Specialist will support managers across the United States with various accounting, finance and audit duties. The position is considered the second level of support to assist with payroll activities and high priority projects as needed to ensure payroll accuracy and timely payroll processing. This role is based at the Charlotte headquarters and offers a hybrid work schedule.
Responsibilities:
* 2nd Level Support - Research and resolve work orders from the Customer Service team. Assist Customer Service Associates when necessary on incoming calls.
* Mentor Associates as needed with work order resolution. Review activity log in work orders for detail and accuracy and coach Associates when missing or inaccurate information is uncovered.
* Perform real-time root cause analysis on each issue in order to identify gaps in existing solutions and assist in developing new preventive solutions.
* Ability to understand and suggest resolution to issues that arise with current and new business.
* Solid understanding of payroll policies and procedures and consistent application and interpretation of them.
* Strong working knowledge of all payroll applications (including SAP, MySTAFF, MyRequests and other applications) and based on interactions within those applications, able to recommend and implement improvements/enhancements.
* Implement planned, intentional process reviews, document current processes/procedures, automate manual work and eliminate unnecessary/outdated/redundant processes.
* Find opportunities to reduce volumes and improve accuracy on team and within time and attendance system. Monitor off-cycle count for time submission errors in time and attendance solution with concentration on volume reduction.
* Assist with audit review and work with other payroll teams to modify and improve existing audits as well as creating new audits. Perform designated backup responsibility for various projects and tasks as needed.
* Prepare planned trainings for weekly Operations meetings.
Qualifications:
* Ability to work in a confidential environment
* 1 year of Customer Service/Call Center experience; large volume payroll environment preferred
* Knowledge of Microsoft Office package (Excel, Access, Outlook)
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
Seniority level
* Seniority level
Associate
Employment type
* Employment type
Contract
Job function
* Job function
Analyst
* Industries
Food and Beverage Services
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