The focus of the Patient Experience Officer role is improving the experience for patients located in the waiting room of the Emergency Department and will oversee the coordination of patient and carer communication.
Employment Type: Permanent Full Time
Position Classification: Administration Officer Level 6
Remuneration: $83,554.59 - $85,530.07 per annum
Hours Per Week: 38
Requisition ID: REQ657457
Who we are: We are a health service that touches thousands of lives across the Northern Sydney Local Health District, together as a team of like-minded people. We are passionate, driven and have the skills and knowledge to care for our patients whilst creating the best services possible. Our teams have meaningful, interesting and rewarding work everyday. We challenge and nurture each other, sharing our knowledge and experience so that we can deliver better care for everyone. There’s a real sense of belonging here because we value and respect our patients, employees, and teams’ voices. You’ll feel a real privilege being a trusted caregiver in our patients, their families, their carers, and our communities’ lives.
NSLHD is proud of our diverse and inclusive workplaces, a place where health care professionals can thrive and feel they belong. We are committed to ensure that all our people feel respected and participate safely within a work environment without aggression, sexual harassment, discrimination and racism.
What you'll be doing
The role of the Patient Experience Officer will be one that is customer focused and passionate about delivering a great customer experience every day. This position is responsible for enhancing effective patient and carer communication, particularly between the patient, carer and clinical staff. The focus of the role is improving the experience for patients located in the waiting room of the Emergency Department and will oversee the coordination of patient and carer communication.
People of Aboriginal and/or Torres Strait Islander background are encouraged to apply.
Candidates will need to meet the following criteria:
* Excellent interpersonal skills, in particular the ability to interact well with patients/carers and emergency department staff with demonstrated customer focused service delivery skills.
* Demonstrated ability to work independently with minimal supervision
* Sound negotiation skills and ability to problem solve utilising resilience, flexibility and initiative.
* Computer literacy
Need more information?
1) Click here for the Position Description
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For role related queries or questions contact
Applications Close: 9 May 2026
Tentative interview date: week commencing 11 May 2026