As a senior manager in the hospitality sector, you will be responsible for overseeing day-to-day Front Office operations and managing the team to ensure an exceptional guest experience.
About the Role
The Guest Relations Manager plays a pivotal role in coordinating hotel operations and ensuring a safe, happy, and productive work environment. Your primary objective is to inspire the team to deliver exceptional experiences for all guests.
Responsibilities:
* Manage customer service on the Front Desk during your shift, prioritizing guest satisfaction and comfort.
* Lead by example in hospitality and guest service, being visible and approachable to the team and guests alike.
* Proactively resolve guest issues or complaints, promoting a culture of positive resolution.
* Maintain accurate and detailed shift logbooks to facilitate seamless communication between shifts.
* Collaborate with other hotel departments to enhance guest experience and foster a cohesive team environment.
Required Skills & Qualifications:
* A minimum of 3 years of supervisory experience in Front Office within hotel, leisure, retail, or related fields.
* At least 2 years of on-the-job training or AQF Cert IV qualification.
* Excellent communication and conflict resolution skills, with a strong focus on customer service.
* Calm, organized, and detail-oriented, with the ability to multitask efficiently.
Benefits:
* Team Member Travel Program
* Family & Friends Travel Program
* Hilton International Food & Beverage Discounts
* Access to Hilton University (over 3000 courses)
Job Details:
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Management
* Industry: Hospitality