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At Purcell Partners | Lextech, we’re redefining legal and administrative support through innovation, collaboration, and a commitment to excellence. Our team thrives on delivering high-quality outcomes for our clients, and we’re looking for a Customer Support Specialist to join our dynamic and supportive environment.
The Role
As a Customer Support Specialist, you’ll play a vital role in supporting our Solicitor, Discharge, and Mortgage Clerk Teams. You’ll be the backbone of our administrative operations, ensuring accuracy, timeliness, and exceptional service delivery.
Key Responsibilities
Provide comprehensive admin support to legal and mortgage teams.
Manage incoming calls with professionalism and efficiency.
Coordinate settlement bookings with third parties.
Prepare and verify security packets for lenders.
Handle incoming/outgoing mail and scanning duties.
Confirm mortgage registrations and liaise with solicitors on unregistered mortgages.
Perform accurate data entry and system updates using Lextech software.
Respond to lender instructions in line with service level agreements.
Assist with ad hoc tasks from solicitors and the executive team.
What We’re Looking For
We’re seeking someone who brings:
High attention to detail and accuracy
A solutions-focused mindset
Flexibility and a proactive approach to work
Why Join Us?
Be part of a forward-thinking team that values your contribution.
Work in a collaborative and supportive environment.
Gain exposure to legal and financial processes in a fast-paced setting.
Enjoy opportunities for growth and development.
If you're passionate about delivering exceptional support and thrive in a detail-driven role, we’d love to hear from you.
Click Apply Now and take the next step in your career with Purcell Partners | Lextech.
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How many years' experience do you have as a Customer Support Specialist? Do you have data entry experience? How many years' experience do you have as an Administration Support Officer? Which of the following statements best describes your right to work in Australia? Do you have customer service experience?
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📌 Customer Support Specialist
🏢 Purcell Partners Solicitors
📍 Melbourne