We deliver person-centred care by prioritising patient experience through accessible services, strong partnerships and innovative workforce strategies.
The role of the Customer Service Officer is critical in ensuring timely and effective care provision. This involves a combination of front-of-house duties such as meeting patients and handling admissions with back-of-house functions including data entry and auditing waiting lists.
Key responsibilities include:
* Welcoming patients and providing exceptional customer service
* Managing waiting lists and coordinating access to healthcare services
* Maintaining accurate records and reports to support quality improvement initiatives
This rewarding role offers a range of benefits including professional growth opportunities and the chance to make a real difference in people's lives.