Job Description
We are seeking a skilled and enthusiastic Customer Service Representative to join our team. As a key member of our sales and operations team, you will play a vital role in ensuring that our customers receive exceptional service and support.
Your responsibilities will include managing customer enquiries, processing cash sales, quotes and orders, preparing reports, maximising sales opportunities and general administration duties. You will be working closely with both our Sales and Operations teams to ensure seamless communication and coordination.
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Required Skills and Qualifications
* Experience in customer service and/or sales administration is highly regarded.
* Excellent interpersonal skills and the ability to establish rapport with customers and colleagues is essential.
* Microsoft Office & SAP system experience is highly valued.
* Experience in estimating and drafting in a similar industry is also highly valued.
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Benefits
We offer a range of benefits to our employees, including:
* Generous parental leave: 20 weeks paid Primary Carer Leave and 3 weeks paid Partner Leave for those who have worked at the business for at least 12 months.
* The company also provides superannuation contributions for the Primary Carer during the period of unpaid parental leave for eligible employees (limitations apply).
* Access to long service leave after 5 years: Employees who are not covered by an Enterprise Agreement can access accrued Long Service Leave (LSL) at the rate of 1.3 weeks per year of service after 5 years continuous service.
* Employee Benefits Program: discounts for employees, friends and family on a huge selection of products and services from various brands.
* Corporate rates for private health insurance: Nib Health Insurance offers discounted cover for employees.
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About Us
We are a leading integrated steel manufacturing, distribution and recycling business, making steel using our electric arc furnaces. We provide solutions for commercial and residential construction, large scale and nation-building infrastructure as well as our primary producers and rural sectors. With ambitions to be carbon neutral by 2030, each day we help build futures through sustainable steel. With an extensive network of branches covering all major cities and regional areas, we are Australia's premier supplier of metals and building products.