Your responsibilities:
1. Client Onboarding and Training : Work closely with clients to understand their specific SEO strategy and build a success plan that meets their needs and objectives leveraging the Botify platform.
2. Platform Configuration : Meet individual client needs by configuring crawl and render settings, creating custom reports, and co-develop business logic to meet client specifications
3. Project Management : Manage multiple client projects simultaneously, ensuring timely and successful implementations. Define project scopes, timelines, and deliverables. Monitor progress and address any issues that may arise.
4. Platform Support : Act as the primary point of contact for clients' technical inquiries and issues. Troubleshoot and resolve technical problems, working closely with our technical support team when necessary.
5. Best Practices : provide strategic guidance to clients on how to maximize the value of the Botify products with consideration to technical SEO best practices.
6. Documentation : Maintain comprehensive documentation of client configurations, customizations, and project details. Create user guides and training materials as needed.
7. Ad Hoc Customer Support : Shared responsibility across the Global Services team to address all Support Level 1 requests (email, slack, tickets) through triage up to resolution
8. Continuous Learning : Stay up-to-date with the latest trends in SEO and search engine technology. Share knowledge with the team to enhance our collective expertise.
9. Voice of Customer : Provide feedback to our Product Team with feature requests and product enhancements
Your qualifications:
10. 3+ years of experience as an in-house SEO for a medium to large website or at an agency, covering all aspects of SEO from high-level strategy down to technical SEO
11. You possess a strong understanding of search engines' crawling behavior and impact on traffic and revenue
12. Intermediate understanding of HTML, CSS, and JS
13. You have some background in project management (preferably as an SEO Program or Project Manager)
14. You possess exceptional analytical, statistical, and problem-solving skills
15. You have strong interpersonal skills; you can work with both technical and business staff
16. You are comfortable with technical concepts and adept at learning new technology applications
More about Botify More than 5 million queries are made on search engines every minute, but more than 50% of pages on enterprise websites are not showing up at all in organic search results, a fantastic opportunity that Botify tackles.Botify’s unified, data-driven, and user-friendly platform provides superb ROI for our clients, making us the leader in Enterprise Search technology. The insights we deliver impact every stage of the search process, from the underlying technical requirements to content optimization, ranking, and real keywords, for clients across most industries such as e-commerce (Jet.com, Macy’s, Farfetch, Zalando….), marketplace (eBay, RetailMeNot, Monster), media (Axel Springer, Condé Nast, Refinery29), e-travel (Expedia, Luxury Retreats, Odigeo, Traveloka) or digital agencies (Merkle, iProspect, GroupM). Botify’s DNA Unlocking Hidden Potential is at the core of our DNA. From helping clients realize their growth goals to providing personal & professional development growth opportunities for our employees, realizing potential is the fabric of who we are at Botify.For our employees, unlocking hidden potential means an incredible investment by Botify in their personal and professional growth by offering individualized career coaching, a large professional development stipend, virtual mental & physical health programs, and annual Volunteer Time Off. You get all that other stuff, like snacks and happy hours, too! We believe that a fulfilled employee is a happy employee so finding unique and impactful ways to give back to our employees, when they give so much to us, is at the heart of Botify’s culture and DNA.