Unlock the Art of Guest Experience
Front Office Guest Service Agent
Job Description:
As a Front Office Guest Service Agent, you will be responsible for crafting memorable experiences for our guests. You will greet and bid farewell to guests, ensuring a seamless arrival and departure experience.
Every day is an opportunity to create lasting impressions and build meaningful connections with our valued guests. You will be the face of our hotel, showcasing exceptional local insights and anticipating every request to make our guests feel right at home.
Key Responsibilities Include:
* Kicking off truly memorable guest experiences with warm welcomes
* Acknowledging IHG One Rewards Club members and returning guests in person or over the phone
* Taking, managing, and receiving payments for guest bookings
* Making check-in and check-out processes swift and seamless
* Anticipating and meeting our guests' needs to offer tailored recommendations
* Being a trusted contact – helping with everything from bill issues to restaurant recommendations
Required Skills & Qualifications:
The successful candidate will possess excellent personal presentation, positive energy, and proven skills in guest relations, problem-solving, and time management. Ideally, they will have a working knowledge of hotel property management systems such as Opera.
Key Qualifications Include:
* Excellent communication and interpersonal skills
* Ability to work shifts, including evenings, weekends, and public holidays
* Strong problem-solving and time management skills
Benefits:
You'll be rewarded for your hard work with a range of benefits that support you throughout your career journey.
Enjoy:
* Free duty meal daily from staff canteen
* Laundered uniform supplied
* Paid birthday leave
* Paid parental leave
* Proactive paid wellness and mental health days
* Colleague discounts across our hotels for accommodation, food, and beverage
* Transfer of leave entitlements as you move and grow with us
We encourage applications from candidates who are eager to embark on a rewarding career journey. Don't miss this opportunity to join our team and start creating unforgettable guest experiences.
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