Our client is a leader in the Electonic Security sector, and now require an experienced Service Scheduler.
Main duties will have you answering client calls, logging call information, processing sub-contractor and client invoices, liaising with technical staff, managing client invoice issues and issuing and processing incoming invoices
In addition you'll
- Collect, analyse and allocate the daily work for the Service Technicians using key systems.
- Coordinate with local Service Centres and subcontractors for a technician to be available to attend a site at the required time.
- Coordinate the installation of high volume repeating small install requirements (Business Protect)
- Monitor the back-log queue for these jobs and close out within the agreed time frame.
- Miscellaneous administration tasks as necessary to support the Service Centre.
**What you need to succeed**
- Sound customer service skills - customer satisfaction being a primary KPI.
- Typically requires a relevant qualification or experience in administration.
- Proven experience working in a dynamic team in a fast-paced workplace environment.
- Works in an organised manner, able to keep track of multiple work streams.
- Highly skilled in managing high call volume, with customers, suppliers and technical staff (e.g.: Service Technicians, Project Managers)
- Excellent communications skills - written and verbal.
- Sound computer systems experience.
- Excellent problem solving skills.
Successful applicants will be required to complete a full criminal history check prior to employment.