The QBE Case Management model involves guiding and providing support to individuals throughout their recovery, liaising with external stakeholders in the claim such as doctors, treatment providers, and solicitors to help support the injured person through the claims process while working in a fast-paced and dynamic environment.
About the Role
* Deliver exceptional customer service.
* Continue to learn and grow your knowledge through various situations and challenges.
* Build and maintain strong relationships with customers by guiding and assisting them through their recovery.
* Work in a fast-paced and dynamic environment.
* Manage end-to-end claims with guidance from leaders.
* Identify the need for clinical information to develop effective case management plans and strategies guided by legislative and compliance timeframes.
* Engage technical and negotiation skills to resolve claims.
About You
* Experience in insurance ideally managing claims or personal injury management.
* Be customer-focused, caring, and empathetic over the phone.
* Be resilient, decisive, and empowered.
* Ability to find solutions and create plans to address challenges.
* Ability to prioritize work effectively.
Benefits of Working with Us
We are an international insurer building momentum towards realising our vision of becoming the most consistent and innovative risk partner. We work together to enable resilience for our customers, environment, economies, and communities.