Lead Night Operations
We are seeking a dedicated and experienced professional to lead our night operations, ensuring the highest standards of service and safety are consistently delivered.
About the Role:
* Manage and oversee all aspects of night operations across the Front Office and broader hotel
* Represent property management overnight, addressing guest and operational concerns with professionalism and empathy
* Personally handle critical overnight tasks, including late-night arrivals, early departures, and daily audit reconciliation with the Finance team
* Monitor staff performance, ensure compliance with policies, and uphold service delivery aligned with brand standards
* Proactively resolve guest complaints, ensuring lasting and positive resolutions
* Develop strategies to drive performance, motivate the team, and meet KPI targets
* Oversee inventory, departmental supplies, and safety protocols to ensure a secure, efficient environment
* Monitor chargebacks, rebates, and discrepancies to minimize financial loss and enforce cash-handling procedures
* Analyze financial data and operational trends to identify areas for improvement
Requirements:
* Prior Front Office management experience in a 5-star hotel (preferably Marriott)
* Experience with OPERA Property Management System or similar
* Relevant experience in a similar role within the hospitality industry
* Strong problem-solving skills and ability to think on your feet
* Strong written and verbal communication skills, with empathy and guest-focus
* Ability to provide constructive feedback to support and strengthen team performance
* A valid Driver's License, along with RSA and First Aid certification
* Full working rights in Australia
* Enthusiastic to escalate career within luxury hospitality
* Self-motivated, driven and energized in a fast-paced environment
* Armed with smart solutions and a can-do attitude
* Attention to detail in all aspects of work