Senior Customer Service Specialist | Big 4 Bank
Back-Office Excellence | Open Banking Initiative
Are you looking to transition into a high-impact corporate role with a Big 4 Bank? This 12-month contract offers the perfect blend of strategic policy work and technical account management, all within a phone-free, back-office environment.
The Role at a Glance
* Start Date: 23 February
* Duration: 12-Month Contract
* Training: 4-6 weeks of world-class training
* Flexibility: Work From Home (WFH) options available
* Focus: Back-office operations, New Business Traction accounts, and Open Banking
What You'll Be Doing
In this senior capacity, you will move beyond simple transactions to shape how the bank interacts with its business clients:
* Strategic Oversight: Develop and review policies and procedures regarding customer relations and service delivery.
* Account Management: Open and maintain "New Business Traction" accounts, ensuring seamless integration with the Open Banking initiative.
* Leadership: Manage and train staff to maintain high service standards.
* Operational Excellence: Plan and implement after-sales services, including the management of complex refunds and feedback.
* Stakeholder Liaison: Collaborate with internal units and service agents to identify and meet evolving customer expectations.
What We Are Looking For
* Analytical Mindset: Ability to review complex programs and procedures.
* Corporate Professionalism: Experience in a banking or high-level administrative environment is highly regarded.
* Technical Aptitude: Comfort navigating back-office systems and maintaining detailed business accounts.
* Leadership Potential: A natural ability to mentor and train others to achieve team goals.
Why Join Us?
* Industry-Leading Training: Receive the best training in the financial sector, ensuring you are an expert before you hit the floor.
* Career Growth: Gain exposure to the "Open Banking" movement, one of the most significant shifts in modern finance.
How to Apply
Does this exciting role sound like your ideal career move?
Simply click 'Apply' now and attach an updated copy of your CV. If you have any questions and wish to have a confidential conversation, please contact Eileen directly at
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.