Job Title: Technical Support Specialist
We are seeking a skilled and experienced technical support specialist to join our team. As a technical support specialist, you will be responsible for providing exceptional customer service and technical support to clients.
Key Responsibilities:
* Provide advanced remote troubleshooting assistance
* Enhance clients' experience with prompt, friendly, and efficient service
* Offer expert advice on technical issues and solutions
Requirements:
* English as your first language
* Ability to take constructive criticism professionally
* Strong problem-solving skills
* Advanced understanding of support tools and techniques used in MSP's
Benefits:
* A proactive approach to ongoing training for life-long skills development
* Flexible work environment with opportunities for remote work
* A collaborative and supportive team environment
What We Offer:
* A competitive compensation package
* Ongoing professional development and training opportunities
* A dynamic and supportive work environment