Job Title:
Lead Coffee Specialist
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About the Role:
This is an exceptional opportunity to join a dynamic and fast-paced cafe as our Lead Coffee Specialist.
The successful candidate will possess excellent leadership skills, strong communication abilities, and a genuine passion for delivering high-quality customer experiences.
We seek a motivated and experienced professional who can drive team performance, foster a positive work environment, and maintain exceptional standards in coffee preparation and presentation.
The ideal candidate will have a minimum of 2 years' experience in a supervisory role within a similar industry, with a proven track record of successfully leading high-performing teams and driving business growth through excellent customer service.
This full-time position offers a unique chance to develop your leadership skills, work with a talented team, and contribute to the success of a reputable organization.
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Key Responsibilities:
* Coffee Preparation and Presentation:
* Prepare and serve high-quality coffee and beverages with focus on consistency and presentation.
* Team Leadership and Training:
* Lead and train baristas and waitstaff to maintain excellent service standards.
* Operations Management:
* Manage daily operations including ordering stock, maintaining equipment, and ensuring cleanliness.
* Customer Service:
* Provide exceptional customer service and address guest concerns.
* Administrative Support:
* Assist with staff scheduling and ensure smooth shift handovers.
* Workplace Culture:
* Maintain a positive work environment.
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About You:
To be successful in this role, you will need to possess:
* Leadership Experience:
* A minimum of 2 years' experience in a supervisory role within a similar industry.
* Communication Skills:
* Excellent verbal and written communication skills, with the ability to effectively engage with colleagues, customers, and stakeholders.
* Technical Skills:
* Expert knowledge of coffee beans, brewing methods, and machine maintenance.
* Personal Qualities:
* Ability to work under pressure and in fast-paced settings, with a flexible and adaptable approach.