About Us
Connect Care Australia is a boutique disability organisation, currently offering Supported Independent Living (SIL) Services in Western Sydney.
We take pride in delivering holistic, personalised, warm and homely support to residents, creating an elevated lifestyle and way of living through community connection, a sense of belonging and empowering individuals to achieve their personal goals.
We work to inspire a sense of belonging and active participation, while helping individuals to achieve their highest level of physical, emotional, and overall health and well-being, in a safe and supportive environment.
Position Purpose
The Rostering/Administration Officer will provide flexible and responsive support for the rostering, allocation of roster resourcing to meet participants' needs. This role is also responsible for maintaining timely communication with participants, families, and personnel about changes to rosters, as well as supporting the leadership team with administration and recruitment functions.
Qualifications & experience
* Excellent communication, negotiation and problem-solving skills
* High level of interpersonal skills including the ability to develop and maintain relationships with personnel, participants and diverse stakeholders
* Extensive demonstrated experience in an administration role
* Knowledge and experience in personnel rostering and office procedures
* Intermediate to advanced computer skills using Microsoft Office: Word/Excel
* Strong organisational and time management skills
* Ability to adapt in a dynamic work environment and manage multiple tasks efficiently
* Cert IV in Business Administration, similar qualifications or proven work experience
* Knowledge and experience in Disability Standards preferred
* Strong organisational and time management skills
* Knowledge of Industry Awards (e.g. SCHADS and Nurses Award) an advantage
Tasks & responsibilities
* Provides administrative assistance to leadership team
* Undertakes a range of office procedures such as, word processing, laminating, photocopying, scanning etc.
* Maintains rostering schedules
* Ensuring any overtime and related costs are minimised and remain within budget
* Identifies need for recruiting personnel to fill gaps in roster and informs the leadership team when there is a vacancy in the roster
* Works with Team Leaders and related operational personnel to ensure roster is permanently filled and flags any gap, concerns in order to resolve immediate, near-term and medium planning issues
* Keeps up to date with a range of roster and administrative procedures on a day-to-day basis such as, leave requests from personnel, visa restrictions (e.g. Student Visa), track and manage any visa expiry dates
* Receives and processes changes to roster and leave requests as directed by the leadership team
* Provides administrative assistance for recruitment processes including but not limited to:
* Advertise vacant positions
* Arrange interviews with suitable candidates
* Conduct reference checks for new recruits
* Prepare pre-employment packs for new recruits
* Collects all relevant new employee documents and forwards to the payroll office before new employee/s start work
* Operates in accordance with Connect Care Australia Policies and Procedures with a focus of making Connect Care Australia an employer of choice
Full Position Description can be requested by emailing