Leadership Role
Our organization is seeking a results-driven leader to oversee a portfolio of claims across a team of case managers. This role involves managing workflow, ensuring case managers are resourced to deliver exceptional customer experiences, and promoting an environment of sharing knowledge and ideas for continuous improvement.
The ideal candidate will have demonstrated people management and leadership qualities within their current role, with direct end-to-end claims management experience in workers compensation. They will possess a strong track record of success, team building skills, and the ability to coach and work through change management.
This leadership position offers a collaborative team culture, flexibility to work from home, and a comprehensive learning and development program to help you reach your full potential.
Key Responsibilities:
* Manage a portfolio of claims across a team of case managers.
* Ensure case managers are resourced to deliver exceptional customer experiences.
* Manage team workflow to ensure performance and customer benchmarks are met.
* Encourage an environment of sharing knowledge and ideas for continuous improvement.
Requirements:
* Demonstrated people management and leadership qualities.
* Direct end-to-end claims management experience in workers compensation.
* Strong track record of success.
* Team building skills.
* Ability to coach and work through change management.
Benefits:
* Collaborative team culture.
* Flexibility to work from home.
* Comprehensive learning and development program.