Organisation/Entity: NSW Trains
Job category: Call Centre & Customer Service
Job location: Dubbo, NSW, AU, 2830
Job reference number: 107009
Employment type: Permanent Full‐Time
Salary range: $1324.9–$1324.9 per week
You want to help deliver safe reliable journeys for millions of people. Your expertise in communication, problem‐solving, empathy and conflict resolution are highly transferable and in‐demand. Help us foster satisfaction and service experiences that transform lives of our community.
In this role, you'll
You'll work closely with your onboard team members to ensure passengers have a safe and enjoyable journey when they travel with us. You'll be responsible for handling passenger requests, checking tickets, assisting with luggage, supporting the buffet service and maintaining train cleanliness.
Location and Roster
All roles are based at Dubbo Depot and will require travel across regional NSW with overnight stays required for some travel routes. All roles work to a 14‐day rotating roster that can include weekends and public holidays, plus additional hours where required.
Talent Pool
A Talent Pool will be created for current and future temporary and permanent, full time and part‐time positions at the Dubbo Station for the next 18‐month period. If you are deemed suitable at interview and a vacancy arises in your preferred location, you may be contacted and asked to complete pre‐employment checks.
About You
* You have experience in a frontline customer environment, you have the ability to tailor your communication style to a diverse range of individuals, ensuring sensitivity to the needs of others when providing clear and accurate instructions.
* You can collaborate and work towards a common purpose and goals within a team and communicate openly with your team members, other stakeholders and leaders.
* You are resilient and adept at handling challenging situations with minimal guidance. You take initiative and can work in a fast‐paced operational environment while consistently prioritising safety, following procedures, and identifying and managing risks.
Who We Are
Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day. At NSW TrainLink, we help connect passengers all over NSW and beyond. Our intercity and regional network of trains and coaches provide valuable links between regional and metropolitan centres across NSW and between neighbouring states and territories. Our services support thriving regional communities and economies by helping people access the things that are important to them and by bringing visitors to our stunning regions.
Join us
Our workforce is as diverse as the community we serve. If you'd like further information on our inclusion and diversity initiatives, visit Transport careers. This is an in‐person, on‐site role.
Upcoming Sessions
* Thursday 30th April at 10:30 am
Job Segment
Call Center, Developer, Temporary, Web Design, Customer Service, Technology, Contract, Creative
Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.
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