Air Liquide Healthcare Australia are a leading and dedicated supplier of medical gases, homecare and sleep services.
We specialise in respiratory diseases and have a strong reputation in sleep diagnostics and CPAP therapy.
This role is crucial for enhancing customer care and managing sleep apnea treatments for our patients.
Key responsibilities include:
* Initial point of contact for both new and existing clients
* Conduct diagnostic evaluations, including titration studies, for patients experiencing sleep-disordered breathing
* Offer guidance on CPAP equipment, setup and ongoing service requirements
* Provide follow-up appointments for newly diagnosed patients and ongoing support for existing patients
* Educate patients and their families about sleep disorders, evaluation procedures, and available treatment options
* Collaborate with healthcare professionals and service providers
* Promote and upsell our product range and services
* Maintain and sterilise clinic equipment
The ideal candidate will possess:
* Previous experience in a retail, healthcare or sales environments
* Exceptional communication skills
* Independent clinic management capability
* Broad experience with customer service across all stages of customer interaction
* Proficiency with Google Suite applications
* Keen interest in CPAP therapy and sleep medicine disciplines
* Strong organisational and administrational skills
A world leader in gases, technologies and services for Industry and Health, we provide oxygen, nitrogen and hydrogen essential small molecules for life, matter and energy.
Our diversity makes our performance. We welcome and consider applications from all qualified applicants, regardless of their background.
We believe a diverse organisation opens up opportunities for people to express their talent, both individually and collectively, fostering our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.