Relais & Chateau at Thornbury Castle are seeking a part time Night Auditor who has the passion to deliver truly memorable and impressive 5* experiences for our guests in a unique and beautifully restored Castle.
About Us
Set on 15 acres of beautiful land, Thornbury Castle Hotel is the only Tudor Castle operating as a hotel in England. The Castle has recently completed a multi-million pound refurbishment program bringing back to life the regal grandeur of its past. Located 20 minutes' drive from Bristol, it offers 26 bedchambers and suites, an award-winning restaurant, bar and two unique meeting and conference spaces.
Our company goal is to deliver "refined and personalised hospitality" to enable our hotel to be a place where all guests can relax, enjoy themselves and have a break from normal life. To feel like royalty in a unique place with unique people.
We are seeking an enthusiastic, warm and friendly professional with a passion for the hospitality industry and ideally a keen interest in history.
1. Be the first person to welcome our guests into the hotel and be ready to make that unique first impression with confidence
2. Assist guests with their luggage and escort them to their rooms using the original stone, spiral staircases
3. Provide guests with information about our incredible castle and the full hotel services along with any activities that they can book up in the local area
4. Cover the switchboard and be able to make/adjust room and restaurant bookings
5. Run End of Day reports and create any other ad hoc reports as required
6. Assist with food and drink requests during the night
7. Complete security checks of the property including waking around the premises as well as monitoring the security cameras
8. Assist across other departments, helping to set up for the following day, including assisting with some basic cleaning tasks
9. Be an excellent communicatorand listener with a creative and positive attitude and the ability to address any of our guests' requirements
10. You will hold a full driving license and assist guests with parking their cars
11. Strong IT skills - some experience of Opera Front Office System is desirable
* £12.42per hour
* Part-time permanent position
* 16 hours a week contract with the opportunity to do additional shifts/hours and covering holidays
* The role is predominantly shifts between the hours of 11pm to 7am
* An additional share of the service charge every month
* 28 days holiday including bank holidays - pro rated
* A paid day off on your birthday
* Complimentary stay at the Castle after 3 months' probation successfully passed
* Training programs (internal and via external professionals) and access to online training facilities
* Staff and family rates on hotel accommodation and discounts on food and beverages
* Recognition programs
* Uniform and free parking provided
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