Overview
Combine office based at Inglewood and Work from home
Are you passionate about YOUR career in IT?
Do you have 2yrs+ experience providing a broad range of IT Support?
About the Role
We're on the hunt for an IT Support Engineer Level 2/3 who is eager to join the dynamic Perth-based Bekkers team and support their clients through Australia and New Zealand – working 3 days in their Inglewood office and 2 days from home.
You should have at least 2 years' experience working on a service desk (MSP preferred) managing incidents and service requests through the ticketing system relating to desktop support, infrastructure and security.
Responsibilities
- Server troubleshooting (On-premise & Cloud)
- User account and access management
- O365 and Exchange incident response and request fulfillment
- End User Compute preparation and setup
- Security incident response
- Azure and Active Directory Administration
- OneDrive and SharePoint incident response and request fulfillment
- Networking troubleshooting
- Firewall and remote access management
- Laptop/Desktop troubleshooting
- WAN/LAN troubleshooting
- Router troubleshooting
- End-User service and peripheral troubleshooting
What sort of person are we looking for?
- Ability to deal with busy, high-pressure situations
- Familiar with the ticketing system, ConnectWise Manage (experience with SolarWinds N-Central will be Highly Regarded)
- Excellent communication skills
- Attention to detail, follow-up on outstanding items
- High level of customer service and ability to comply with Service Management processes
- Proficient in Windows Server suite, Backup Applications & virtual environments
- Solid knowledge of Windows 10, Laptop, Desktop's & basic Wi-Fi systems with desktop productivity experience
- Good understanding of current technologies
- Ability to work independently with minimal supervision
Desired Skills / Certifications
- Tertiary Qualification (Degree, TAFE)
- Microsoft Certified (Windows 10, Server)
- Minimum 2+ years in an IT support role where troubleshooting is key
About Bekkers
Bekkers are well respected as a highly skilled, end-to-end service provider, that’s even been endorsed to supply advice and services to the WA government. They strive to provide customers with the resources larger providers offer, but without the cost that their lumbering approaches incur.
Our customer service is ‘gold’ and continuously monitored for improvement.
better IT solutions. best service. that’s bekkers!
What’s on Offer
- Permanent Full-Time role working 3 days in the Inglewood office and 2 days from home – Work Life Balance
- Your professional development will be encouraged and supported with further education/training opportunities provided – We are happy to assist you in gaining industry certifications
- A commencing salary of $70–$90K plus superannuation will be offered dependant on qualifications and experience (a higher salary will be considered for an exceptional candidate)
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📌 Desktop Engineer/ IT Support – Level 2/3 (Bekkers)
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