Lead care teams across Disability & Child Safety, delivering high-quality, compliant support while making a genuine impact in clients' lives.
Join a team where compassion meets purpose. We're looking for a dedicated Manager – Care Planning & Practice who thrives on building meaningful connections, empowering individuals, and coordinating care that truly changes lives. If you're ready to bring empathy, expertise and energy to a role that matters – this is your opportunity.
About the Role
As Manager (Care Planning & Practice), you will lead a team of Support Workers caring for our clients across Disability and Child Safety. Your role focuses on delivering exceptional care, ensuring compliance with regulatory frameworks, and fostering a positive team culture. You'll work closely with health professionals and the Senior Manager to implement and evaluate care practices that meet our high standards.
Responsibilities
* Provide high-quality, professional care management advice and assistance to the DCR Principals and the Executive Manager (Care Policy and Practice).
* Oversee care management for clients who may be adults with intellectual disabilities, including those with dual diagnoses, challenging behaviours, chronic illness, or within our Child Safety portfolio and subject to Child Protection Orders.
* Produce effective and clear care planning and practice support frameworks, including individualised training and implementation of care plans.
* Produce clear and factual reporting within required timeframes and in compliance with relevant regulations.
* Ensure that behaviour recording is completed and submitted, and that support staff have clear knowledge of client behaviours.
* Develop, in association with other health professionals, care treatment regimens for clients with medical, mental health and/or complex developmental and behavioural issues.
* Conduct regular supervision and training of DCR care staff on-site and prepare official reports and documentation.
* Complete Client Needs Assessments monthly and as required.
* Participate, on a regular rotation, in an after‐hours contact roster to provide professional advice to DCR care staff in managing critical incidents and matters affecting clients' care and support requirements (including critical incident reporting for all emergency events).
Qualifications
* Tertiary qualifications in Psychology, Nursing, Social Work, Human Services, Special Education, or similar.
* Minimum 2 years' experience in care/case management.
* Knowledge of legislation and practice in at least one of the following: Disability Care, Forensic Disability, Child Protection, Aged Care, or Health Care.
* Queensland driver license.
* Must hold or be willing to obtain: First Aid & CPR, Blue Card, NDIS Worker Screening Check, and LCS2 Background Check.
Benefits
* Join a compassionate team in our Care Operations division.
* Company vehicle allowance.
* Continuous learning and development through tailored workshops.
* Monthly team celebrations.
* 24/7 Employee Assistance Program for you and your family.
Direct Care Resources is an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees.
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