Overview
Support Worker - Port Macquarie, Mainsail
Want to make a difference?
Join the New Horizons team as a Support Worker and work within our Program in the Port Macquarie region.
This role provides support and works in partnership with people living with disability to live within the community in the way that they want to.
We strongly encourage people with a lived experience of mental ill-health to apply for this position.
We empower our customers by supporting them to build independence, identify and achieve goals, engage in activities of daily life, and encourage genuine connections within the community.
To work with us you have a positive, authentic, inclusive personality which you bring to work with you every day.
Key Responsibilities
- Permanent Part time – between 48 to 64 hours per fortnight as a Support Worker to work within the Port Macquarie Program.
- Collaborate with customers to develop individualised, person-centered support plans that incorporate identified wellbeing needs, strengths, and goals.
- Provide support to customers to improve independence by assisting with skill development, transport, social activities, finances, appointments, cooking, medication and personal care, and other required support.
- Support and encourage customers to participate in activities of their choice (social, leisure, sporting, educational, employment, etc.).
- Maintain customer records daily using online systems and electronic databases.
- Develop and maintain professional relationships with customers, families, caregivers and key stakeholders.
- Assist customers to navigate the sector to access any additional services required.
- Seek innovative ways to enhance the recovery journey and overall customer experience with New Horizons.
What our customers want from you
Our customers would like you to be punctual, friendly, outgoing, non-judgmental, versatile, guided by lived experience, persistent, balanced, empathetic and practical.
They want you to know when to motivate, when to challenge, and when to stop.
What you will bring to the role
- Minimum Cert III in Disability, Mental Health, Peer Work, or equivalent.
- Valid NSW Driver’s License (Class C) with ability to drive large cars and/or vans.
- Willingness to obtain an Australian Federal Police Check, NSW Working with Children Check (WWCC) and NDIS Worker Check prior to commencing with us.
- Strong values guiding your work, incorporating our values of passion, integrity & respect.
- Good computer skills with proven ability to use Microsoft Office and customer relationship management systems.
Desirable
- Experience in disabilities or mental health conditions.
- Advanced knowledge of services and programs under NDIS.
- Understanding of Person-Centered Practices.
Why join New Horizons and benefits we offer
- New Horizons pays above the award & penalty rates.
- Salary packaging options to reduce taxable income and increase take-home pay (up to $15,900 for general living expenses and $2,600 for meal & entertainment and novated leasing).
- Monthly RDOs in addition to annual leave (Full-time employees).
- Fitness Passport – Discounted gym membership.
- Employee Assistance Program (EAP) for employees and family members.
- Paid Parental Leave to support growing families.
How to Apply
Please apply via the link now – our application process is mobile friendly.
For related queries contact the recruitment team at
Please note that due to the large number of applications, only shortlisted candidates will be contacted.
New Horizons is an equal opportunity employer and our people represent the community we service.
We invite all applicants to apply, including First Nations People and people from diverse social, cultural and gender backgrounds.
There is a genuine occupational requirement for female applicants to apply under the NSW Anti-Discrimination Act 1977 – Section 31, due to the specific support needs of the customer base and program requirements.
Recent Horizons values diversity and encourages applications from people from all walks of life.
Our vision is to see happy, inclusive communities work together in collaborative and inclusive ways to create opportunity and improve quality of life.
New Horizons acknowledges all Aboriginal and Torres Strait Islander peoples as the traditional custodians of the land.
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Required Skill Profession
Customer Service