We are seeking a seasoned professional to oversee customer service operations and drive business growth through strategic partnerships.
Job Description
This role will be responsible for defining and delivering a comprehensive customer success strategy, building on existing customer relationships, and identifying new opportunities for collaboration with customers throughout their lifecycle.
Key Responsibilities
* Develop and execute a customer-centric services strategy
* Enhance our foundation in customer relations
* Identify and pursue new partnership opportunities
* Lead and mentor multifunctional teams across the region
Essential Requirements
* Proven experience as a senior customer services manager or consulting leader
* Background working with companies offering sales across digital and hardware solutions
* Medium-sized team leadership experience, leading teams through growth or organizational change
* Strong commercial acumen with a track record of driving revenue growth through service innovation
This position is based in Perth, Western Australia. We value diversity and inclusivity in our workplace, reflecting our global business operations in over 50 countries worldwide.