Job Title:
Customer Service Director
About the Role:
This leadership position oversees customer service operations, ensuring high standards are met and exceeded. Key responsibilities include developing and mentoring teams, fostering a culture of continuous improvement, and driving operational efficiency.
Key Responsibilities:
* Lead and support team members to deliver exceptional service.
* Analyze data to inform decision-making and enhance service delivery.
* Maintain management systems for accurate and consistent data input.
* Prepare data for budgeting and reporting purposes.
* Promote safe work practices in accordance with organizational policies and legislative requirements.
Requirements:
* Strong leadership skills with ability to build diverse teams.
* Initiative and ownership in improving performance and achieving goals.
* Bachelor's degree in Business Administration or equivalent experience.
* Minimum 5 years' experience in customer service, with 2 years in a supervisory role.
* Excellent communication skills, both verbal and written.
We're Seeking:
* Leaders with experience in call center management, marketing, or project management.
* Individuals passionate about social change and advocacy.
About Us:
Our organization values diversity, inclusivity, and teamwork.