With a strong focus on delivering high-quality services to our community, we are seeking an experienced Administration Officer to support the smooth operation of our Outpatient Program's clinics and health services.
About the Role
This key position plays a vital role in managing patient enquiries, processing referrals, scheduling appointments, and maintaining a professional and responsive approach to patients, carers, and health professionals.
Essential Skills and Qualifications
* Demonstrated proficiency in computer applications including MS Word, MS Outlook, and MS Excel (foundational)
You will work in a dynamic and supportive team environment with opportunities for career growth and development. If you possess excellent communication skills and are a motivated and organized individual, this opportunity may be suitable for you.
Key Responsibilities:
* Manage patient enquiries and process referrals in a timely manner
* Schedule appointments and maintain accurate records
* Provide administrative support to the Outpatient Program team
* Develop and maintain relationships with patients, carers, and health professionals
Desirable Skills and Qualifications
* Understanding and experience supporting Medicare billing processes in a similar setting
* Knowledge of confidentiality and privacy legislation
* Understanding of medical terminology
* Experience in planning workflow, prioritising tasks, and delegating to meet deadlines
* Previous administration experience in a healthcare setting
Staff Benefits and Perks
* Salary packaging through Maxxia
* Flexible health insurance options through HCF Health Insurance
* On-site parking facilities for cars and bicycles, subject to availability
* Access to on-site fitness facilities at The Alfred through ProSport health and fitness
* Childcare services available on-site, managed by KU Children's Services