Be the Voice of CommBox – Lead First Impressions as Our Inbound Sales & Demo Specialist
At CommBox, we're not just building hardware – we're creating smarter, simpler ways for people to teach, work and connect. From interactive touchscreens in classrooms to cutting-edge solutions for enterprise, our mission is to transform everyday experiences with technology that's elegant, reliable, and intuitive. We're growing fast, and we know that first impressions count. That's where you come in.
Why This Role Matters
As our Inbound Sales & Demo Specialist, you'll be the front line of the CommBox experience. Whether someone is exploring our solutions for the first time, booking a product demo, or seeking guidance on what screen fits their needs – you'll be the helpful, knowledgeable voice they remember. You'll manage our inbound sales inbox, respond quickly and clearly to warm leads, and run engaging demonstrations that bring our technology to life. You'll work closely with the Sales and Partner teams to ensure no opportunity slips through the cracks and every potential customer feels heard, supported, and inspired by what we offer. This isn't a cold-calling role – it's a relationship-building role. We're looking for someone with heart, hustle, and a passion for great customer experiences.
What You'll Be Doing
* Own our inbound experience. Monitor and manage the CommBox sales inbox daily, ensuring all incoming leads, enquiries and demo requests are responded to promptly, professionally and with a human touch.
* Host interactive product demonstrations. Guide potential customers through personalised demos of CommBox products, highlighting features, answering questions, and tailoring your pitch to their context – whether that's a principal in a school or a CIO in a corporate boardroom.
* Qualify and convert leads. Ask the right questions to understand customer needs, assess buying intent, and pass qualified leads to the appropriate internal team or Partner network with clear context and CRM notes.
* Collaborate cross-functionally. Work hand-in-hand with Sales, Marketing, Support and our Partner team to ensure customers move smoothly through the funnel and that all follow-ups are handled with care.
* Continuously improve. Track key metrics (response times, conversion rates, demo outcomes), share customer insights with the wider team, and look for ways to enhance the inbound process and first-touch journey.
What You'll Bring to the Team
* 2+ years experience in inbound sales, customer success, or a similar customer-facing role – you've got strong instincts when it comes to listening, problem-solving and engaging over email, phone or video.
* Excellent communication skills, both written and verbal – you can explain tech in plain English, ask smart follow-up questions, and build rapport quickly.
* Confidence running live demos or webinars – whether one-on-one or group-style, you're comfortable presenting, screen sharing, and adapting in real-time.
* Familiarity with CRMs (we use HubSpot) and modern sales tools – you'll keep track of conversations, update lead statuses, and document customer needs.
* Customer-first mindset – you're empathetic, solutions-focused, and you genuinely enjoy helping people solve problems.
* Proactive energy – you don't wait to be told what to do; you spot gaps, take initiative, and follow up without being asked.
Bonus points if you've worked in edtech, SaaS, AV/IT, or understand the needs of schools or enterprise buyers.
Why You'll Love Working at CommBox
* Work in our innovative HQ experience centre kitted about with it's very own brewery
* Autonomy & ownership – You'll have the freedom to shape your role and improve how we do things
* AI-powered workflows – We automate repetitive admin so you can focus on what matters most: people and impact
* Down-to-earth culture – No corporate nonsense. Just a team that genuinely supports each other and enjoys the ride
* Purposeful tech – You'll be helping schools, hospitals, and businesses unlock better ways to teach, collaborate and grow
* Growth opportunities – We're scaling, which means there's room to carve out your own path and move into sales, account management, or training roles down the track
If you love being the first impression, thrive on connection, and want to help drive the future of interactive tech in Australia – we want to hear from you. Note for this role you need to live on the Northern Beaches or on the North Shore of Sydney as it is an in office role.
Apply now or reach out for a chat. We're a friendly bunch, and we'd love to show you what makes CommBox special.
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