Job Title: Customer Service Officer
BullAnt Security, a renowned company, seeks a talented Customer Service Officer to join their Rockingham office. As a key member of the customer service and administration team, you will be responsible for delivering exceptional service and support to clients.
This role is ideal for individuals who enjoy variety, thrive in fast-paced environments, and excel at providing outstanding service and solutions.
Key Responsibilities:
* Handle customer inquiries via phone, email, and portal systems with proficiency.
* Identify customer needs and deliver tailored solutions to meet their expectations.
* Provide estimates and quotes to clients, ensuring accurate and timely delivery.
* Manage job requests and work orders efficiently.
* Coordinate mobile and production work schedules, ensuring seamless operations.
* Administer customer portals and update records accurately.
* Perform general administrative tasks and report on progress regularly.
* Offer support and relief across the service team as needed.
Requirements:
* Demonstrate proven excellence in customer service, consistently exceeding client expectations.
* Possess strong written and verbal communication skills, facilitating effective interaction with clients and colleagues.
* Display high attention to detail and accuracy, ensuring error-free work and efficient processes.
* Ability to follow established procedures and communicate guidelines effectively.
* Exhibit strong time management and multitasking skills, prioritizing tasks and meeting deadlines.
* Demonstrate a flexible, positive, and proactive attitude, contributing to a productive and supportive team environment.
* Proficient in Microsoft Office (Word, Excel, Outlook), leveraging software tools to enhance productivity and efficiency.
* Able to obtain a National Police Clearance, upholding the company's commitment to safety and integrity.
Why Join Our Team?
* Be part of a close-knit team that values collaboration and mutual support.
* Work in an organization that prioritizes client satisfaction and service quality, fostering a culture of excellence.
* Enjoy a role with variety, responsibility, and impact, making a tangible difference in clients' lives.
* Join a business with a welcoming and professional culture, promoting growth and development.
If you are a self-motivated individual who thrives in a customer-focused environment, we encourage you to apply.