Join a collaborative team delivering great customer experiences in a busy support role where you'll never be bored
Permanent role based in Subiaco
We're REA
REA Group is not your average digital business. From humble beginnings in a garage in Melbourne's east in 1995, we have grown into a leading global digital business, specialising in property.
With bold and ambitious goals, we are changing the way the world experiences property. No matter where you're at on your property journey, we're here to help with every step – whether that's finding or financing your next home.
Our people are the key to our success. At the heart of everything we do, is a thriving culture centred around high performance and care. We are purpose driven and collaborative, which drives innovation and our ability to make a real impact. As such, we're proud to be named in Australia's "Top 5" Best Workplaces two years in a row, as well as being recognised as a Best Workplace for Women.
Where the team fits in
The Account Executive sits within the Developer Sales team. The Developer team works with property developers to promote their Projects and New Homes through a suite of world class display and classified media products across Australia's favourite property websites and mobile apps, realestate.com.au and realcommercial.com.au. When you join the Developer team, you join a cross-functional group of high achievers representing product, IT, sales and marketing, supported by PR, communications, HR, finance, legal – all the people you need to provide exceptional products and services to Australia's property developer community. The team is responsible for ensuring the needs of property developers are always at the forefront, as well as creating products our consumers love and customers' value.
What the role is all about
* Assist in training newer members of the team
* Be proficient system processes & procedures and keep team across updates /changes
* Attend fortnightly Sales Executive stand ups across all states to share any learnings and increase team efficiencies
* Support the Sales manager by being proactive in coordinating quarterly 'Team Building' exercises as well as intermittent client and inter office events
* Weekly meetings with Account Manager's to discuss support in their weekly objectives
* Assist Account Manager's with high level client conversations in account managers absence
* Help maintain existing smaller clients with support from account managers
* To be the secondary point for clients and CXP with regards to customer service enquiries
* Attend client visits with Account managers in order to learn the sales process
* Proactively support Account Managers with including but not limited to contract preparation, building media schedules and sales collateral
* Provide regular subscription reporting and end of campaign reports as required.
* Provide analysis and data to AMs to support ROI discussions
* Work closely with Digital Campaign Managers to ensure campaigns are optimised and delivering on clients expectations.
* Weekly reporting on available inventory
* Highlighting additional revenue opportunities of and when applicable
* Ensure image and brand reputation managed
* Participate in training of new products as and when required
Who we're looking for
* Someone with a few runs on the board – prior experience in a similar role supporting a busy sales team
* Tertiary education in Marketing, Communications or Business is preferred but not essential
* Knowledge of media processes and strategies would be ideal
* Experience liaising with both internal and external stakeholders
* Knowledge of Microsoft Office programs specifically Word, Excel & PowerPoint
* Looks at tricky situations through a solutions-focused lens
* Work productively in a fast paced and agile environment
The REA experience
The physical, mental, emotional and financial health of our people is something we'll never stop caring about. This is a place to learn and grow. We're committed to your development – both professionally and personally. Your experience with us is something we take seriously.
We offer:
* A hybrid and flexible approach to working
* Flexible parental leave offering for primary and secondary carers
* Programs to support mental, emotional, financial and physical health & wellbeing
* Our Because We Care program offers employees volunteering leave, community grants, matched payroll giving and our Community Café donates 100% of revenue to charity.
* Hack Days so you can bring your big ideas to life
* Performance recognition programs because hard work should never go unnoticed
Our commitment to Diversity, Equity, and Inclusion
We are committed to providing a working environment that embraces and values diversity, equity and inclusion. We believe teams with diverse ideas and experiences are more creative, more effective and fuel disruptive thinking. If you've got the skills, dedication and enthusiasm to learn but don't necessarily meet every single point on the job description, please still get in touch.
Like a lot of companies, we have perps out there who like to 'phish' and have had a few recent instances of people pretending to be from REA and making offers of employment, on the condition that they transfer money for security checks.
In our Perth office, there's space for our team to collaborate and space to share with our customers.
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