* Great employee benefits and team culture
* We give you the tools, knowledge, and training
* Wagga Wagga or Albury Wodonga
ABOUT US
We are a regionally embedded business technology partner, providing technology and advisory services that empowers and protects businesses.
At MicrotechDPS, we’re driven by our mission to lead through innovative technology transformation, so that together, everyone succeeds.
We’re a team of real, passionate, and empowered professionals and foster a cohesive and collaborative environment, encouraging us to support each other in achieving our shared objectives.
ABOUT THE ROLE
Reporting to the Head of Print, the Print Service Technician provides a range of technical support services and solutions to our clients including troubleshooting, diagnosing and resolving hardware and software issues, as well as carrying out preventative maintenance tasks and installations of printers, copiers, scanners, and multifunction devices.
This role will predominately provide on-site support for our clients in the Albury-Wodonga and Wagga Wagga areas.
Key responsibilities include:
* Diagnose and resolve technical problems with products including printers, copiers, scanners, and multifunction devices.
* Provide technical assistance and support to customers via phone, email, on-site visits and remote diagnostic tools.
* Perform routine maintenance tasks, such as cleaning, calibration, and software updates, to ensure optimal performance of MicrotechDPS devices.
* Run up, delivery and installation of multi- function devices, printers and integrated software
* Stay up to date with the latest advancements in MicrotechDPS products, technologies, and solutions and continuously enhance your technical knowledge
* Collaborate with other service engineers, technical support teams, and departments within MicrotechDPS to share knowledge, address complex issues, and improve overall service delivery.
ABOUT YOU
* Technical field service experience, ideally with on-site break-fixes, maintenance and installations of multi-function print devices
* Mechanical, electrical and software troubleshooting skills
* A current Car/Class C driver's license and willingness to undertake regular travel and work in different locations
* Excellent customer service & communication skills
* Physically fit with the ability to lift and carry heavy equipment and perform tasks that may require bending, kneeling, and standing for extended periods.
* Technical certifications or relevant vocational training in electronics, computer systems, or related fields would be highly regarded but not essential.
* A solid understanding of print connectivity and ability to diagnose IT related issues
* Experience working with high-volume production printers, digital presses, or similar equipment (Konica Minolta, Ricoh, Fuji, Canon, etc.) would be highly regarded
As part of the recruitment process, pre-employment checks including a functional assessment will be conducted in line with physical requirements of the position as well as a National Police Check and Working with Children Check (Victoria and NSW).
WHY JOIN US
* Competitive remuneration package + tools of trade + company vehicle + laptop + phone
* Relocation assistance for the right candidate
* Unrivalled reputation - For years, MicrotechDPS has stood strong as an established brand in the industry and our local communities
* We’ve worked hard to cultivate a great culture, our team describe our culture as supportive, family-oriented, and inclusive.
* We offer a wellness program incorporating a range of initiatives throughout the year to support our team in prioritising their health in a fast-paced work environment
* Opportunity to purchase IT products and equipment at a discount
* Opportunities for personal and professional development with access to industry training opportunities
* We are a fast growing and impact driven company, you’ll be involved in charting our growth and have opportunities to progress your own career
HOW TO APPLY
To apply, please click ‘Apply’ to submit your resume and cover letter, or alternatively, get in touch with us at hr@microtechdps.com.au for more information.
If your application resonates with us, you can expect a call to discuss this opportunity further. Please have confidence that we treat all applications as private and confidential.
To learn more about us, go to