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Southport QLD Join a company with dealerships across QLD, NSW, VIC Enjoy access to staff benefits including discounts on parts and servicing Guaranteed weekly base earnings plus healthy commissions and a car on offer Southport Mazda was established in 1985 and is proud to be supporting the Southport community. We offer a wide range of premium vehicle options and comprehensive services across all aspects of vehicle ownership. With a dedicated team, we are built on a strong foundation of deep market knowledge, exceptional customer service, and industry-leading expertise. Our commitment extends beyond sales, with expert mechanical servicing. At Southport Mazda, we genuinely consider our people to be one of our greatest assets. We are currently looking for a Service Advisor to join the team at Mazda Southport. What the role entails: Providing the ultimate customer service experience to our clients face to face Building and maintaining positive customer and employee relationships Maintaining regular contact with our customers to provide updates Communicating with internal department teams to make sure all vehicles are completed and ready on time for our customers as promised Handling customer concerns and complaints with prompt solution based outcomes Offering accurate estimates for customers requiring additional work or repairs Being a champion of objections – There is always a positive outcome! Ongoing training and development. If you have the desire to grow we will get you there What we are looking for: Proven experience as a Service Advisor highly desired, or experience in Banking, Real Estate or customer facing roles Excellent customer service with well-developed verbal and written communication skills A proactive person who presents professionally Experience in a department where KPIs are used Experience with Pentana Solutions (Reynolds & Reynolds) highly desired but not essential Ability to sell additional work as required Someone who can work autonomously but thrives when part of a team. Culture is important to us Someone who loves a challenge and has a strong focus in customer experiences Love a fast paced, yet fun environment Benefits of joining us: Embrace development and mentoring from your team, fostering personal and professional growth! Access discounted rates on Bupa Private Health Insurance, prioritizing your well-being Exclusive discounts on vehicles, parts and servicing Benefit from our Employee Assistance Program (EAP), providing support and resources during challenging times Lifestyle discounts, including Gym memberships and retail discounts Paid parental leave to support you and your family
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
Motor Vehicle Manufacturing
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