Job Overview:
We are seeking a Technology Support Professional to provide Level 2 onsite and remote technical assistance for end-user devices, applications, and infrastructure.
Key Responsibilities:
* Deliver technical support for end-user devices, applications, and infrastructure.
* Troubleshoot and resolve hardware, network, AV, and meeting room technology issues.
* Manage incidents and service requests in IT service management tools, ensuring timely resolution and accurate documentation.
* Support onboarding/offboarding processes, device deployments, and IT/OT integration projects.
The successful candidate will possess excellent communication and problem-solving skills and be able to work collaboratively as part of a team.
Requirements:
* Technical Expertise: Microsoft 365 (Outlook, Teams, SharePoint, OneDrive), Windows 10/11, Active Directory, basic networking (TCP/IP, DNS, DHCP), Wi-Fi troubleshooting, cabling, IT service management tools (ServiceNow preferred), ITIL processes, AV/hybrid meeting room systems, device provisioning, and IT asset management.
* Industry Knowledge: Technical support experience in high-availability environments such as production, manufacturing, logistics, or FMCG; awareness of health, safety, and compliance requirements.
* Operational Technology: Basic understanding of IT/OT integration (e.g., SCADA, PLCs, RF scanners) and collaboration with OT teams.