Primary Details
Time Type: Full time
Worker Type: Employee
* Location: Parramatta or Newcastle NSW
* Hybrid working
* Full-time hours
* Permanent role
Please see more information about QBE careers here
Careers
The opportunity
We are seeking an experienced workers compensation expert to coach the team to make legislatively sound decisions. As the Technical Specialist aligned to the team, you'll work within a leadership triangle, providing coaching and direction for a team of Case Managers. You will deliver prompt and effective technical claims advice for the team while identifying opportunities to review, develop, and improve processes, procedures and guidelines to deliver for our customers.
Your new role
* Delivering prompt and effective specialist technical claims advice
* Working together with the Injury Management Specialist and Service Manager to provide guidance to maximise outcomes.
* Ensure compliance with all legislation, industry codes and company policies. Actively monitor developments within the industry to continuously develop knowledge of insurance guidelines, policy changes and modifications.
* Identify opportunities to review, develop and modify processes, procedures, standards and guidelines that support innovation, improved performance and improved customer experience.
About You
* Must have extensive experience in workers compensation case management with a passion for interpreting legislation, entitlements and claims strategy
* Broad knowledge of workers compensation laws and compliance obligations with a core focus on legislative knowledge
* Demonstrated experience in supporting Case Manager coaching, decision making and technical claims management
* Self-motivated with organisational and communication skills
* A person-centred approach to customer service and leadership
* Exposure to small to medium size employers desirable
Benefits
* 'Hybrid Working' – a mix of working from home and in the office to enhance your work/life balance
* Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
* 18 weeks' gender-equal flexible leave for all new parents, including paid super
To learn more about benefits of working with us, click here.
Awards & Recognition
* 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program
* 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards
* Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates
To learn more about our achievements, click here.
APPLY NOW and let's make it happen!
If you're looking for a career that combines your expertise and your empathy, click Apply today. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.
Your career. At the heart of it.
QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at recruitment@qbe.com.
Skills
Analytical Thinking, Business Process Improvements, Claims Settlement, Critical Thinking, Customer Service, Emotional Awareness, Individual Resilience, Insurance Claims Management, Insurance Policies, Intentional collaboration, Managing performance, Negotiation, Personal Injury Claims, Problem Solving, Risk Management
Application Close Date: 07/03/2026 11:59 PM
How to Apply: To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
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