Summerhall Arts are looking for amazing Box Office Supervisors for the Fringe at Summerhall.
Summerhall Arts is looking for Box Office Supervisors for Fringe 2025. Our brilliant Box Office team play a vital role and are instrumental in sharing our incredible shows with our audiences, selling tickets and giving recommendations based on audience interests.
What will you be doing? Supervising Box Office Assistants while managing the schedule/breaks for the day. Work with Box Office Managers on general tasks including: issuing and refunding comps, promotional offers and artist requests. Selling tickets, talking to audiences, giving advice and directions and recommending shows. Processing exchanges and refunds, using the Red61 ticketing system. Answering customer enquiries via email, phone and in person. Acting as the first point of escalation for audience issues/complaints. Troubleshooting ticketing issues. Taking the initiative to anticipate audience needs and facilitating the best and safest experience. Supporting the day to day running of the venue, keeping areas clean and tidy, keeping on top of lost property, reporting any activities that may risk the safety of visitors. Assisting audiences who have specific access requirements. Supporting the Media team. Who are you? Enthusiastic, motivated and hardworking. Have a passion for the Arts and an excitement for the Summerhall Arts programme. Able to work well under pressure. Good communicator. Excellent timekeeping skills. Team Player. Experience in a customer service role (preferably at a festival or arts organisation). Experience with Red61 desirable. Rate of Pay: £13.10 per hour + holiday pay
Hours: Guaranteed 30 hours per week
Contract: Temporary, Fixed term (1st – 25th August)
How to Apply Visit for more info and info on how to apply.
The deadline is Tuesday 29 April 2025 at 17:00.
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