APD Operator Training Support Consultant
Caterpillar Inc is the world's leading manufacturer of construction and mining equipment off-highway diesel and natural gas engines industrial gas turbines and diesel-electric locomotives.
Cat Digital leverages the latest technologies to build industry leading digital solutions for customers and dealers.
This role supports dealer development and customer training efforts focused on improving safe productive and efficient operation of Cat equipment.
Key Responsibilities:
* Provide basic operator training courses to customers and dealers focusing on machine safety productivity and efficiency.
* Assist in onboarding and mentoring certified dealer instructors CDIs and certified dealer operators CDOs to ensure alignment with Caterpillar's training standards.
* Support the delivery of ETS curriculum at dealer sites and customer locations.
* Coordinate with dealers to schedule training sessions and provide guidance on course selection and delivery.
* Facilitate dealer prep sessions and assist with instructor certification activities under supervision of senior ETS staff.
Requirements:
* Customer Focus Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions.
* Service Excellence Knowledge of customer service concepts and techniques ability to meet or exceed customer needs and expectations.
* Consulting Knowledge of techniques roles and responsibilities in providing technical or business guidance to clients both internal and external.
* Decision Making and Critical Thinking Knowledge of the decision-making process and associated tools and techniques ability to accurately analyze situations and reach productive decisions based on informed judgment.
* Effective Communications Understanding of effective communication concepts tools and techniques ability to effectively transmit receive and accurately interpret ideas information and needs.
* Problem Solving Knowledge of approaches tools and techniques for recognizing anticipating and resolving organizational operational or process problems.
* Relationship Management Knowledge of relationship management techniques ability to establish and maintain healthy working relationships with clients vendors and peers.
* Training Operations Knowledge of training processes and procedures ability to implement training related tasks and programs to ensure smooth daily and strategic training operations.
Preferred Qualifications:
* Relevant work experience in industry training product support operating testing preferably in construction quarry and/or mining.
* Familiarity with Caterpillar equipment and machine technologies is a strong plus.
* Strong organizational and communication skills.
* Basic proficiency in scheduling and reporting tools.
* Ability to work independently and collaboratively with dealer teams.
Travel Requirements: Up to 50% travel is required for this role must have the ability to travel internationally.